Lead Designer

Job description

About 24sessions

24sessions is innovating customer interaction. We are a fast growing scale-up in Amsterdam. Our SaaS solution is leading when it comes to customer interaction via video-chat. We are helping organizations like Rabobank, ING, AEGON, NUON to increase customer satisfaction, productivity levels and reduce time spent on administration. Google, McKinsey & Rocket Internet recently elected us 1 of the 10 best B2B startups in Europe! We consider our product’s design to be one of our core differentiators and to maintain this high standard we now need a Lead Designer to join our team.


  • Work for a high growth scale-up

  • Work on an innovative product

  • Work with a team of highly driven professionals


About the role

We are looking for someone with an exceptional feel for product design. Someone who understands our product, our customers & users and is able to translate these needs into a design that makes us one of a kind. Someone who enjoys working the full scope of all matters related to design and feels constrained if she/he would have to work in only one specialist area of design.


In this role you will work closely with both our Marketing & Product Development team. With Marketing you will work on our website pages and with the product team you will lead the design and the user experience projects of our product. Designing new features, but also improving the user experience of existing ones. Our business will rely on you when it comes to user-centered design principles and Design Thinking. Understanding the principles of UI/UX is a hygiene factor, what matters most for us is that you can showcase a strong design vision & strategy for our product that matches the needs of our users.


As a person you will need to be able to thrive in a high growth environment. Our industry is developing quickly, so we need someone who is proactive in her/his approach to stay ahead of the game. Foreseeing future design trends and is able to link it back to our product and website.

Requirements

Requirements

  • 3+ years experience as UI/UX Designer

  • You have experience working on mobile, web, or desktop products

  • You are self managed and have a very strong sense of ownership. You will lead your own design projects.

  • You have a strong business strategy, and content strategy skills.

  • You have a good technical understanding and feel comfortable working with engineers, but also marketing professionals.

  • You have a solid understanding of user-centered design principles and Design Thinking.

  • You are a data-driven problem solver.

  • You excel in a start-up environment, have a flexible mindset and love taking initiatives.

  • Professional proficiency in written and spoken English.

  • Experience in implementing Design Systems is a plus

  • Knowledge of HTML, JavaScript & CSS is a plus

  • Fluency in English required, fluency in Dutch is a plus