Account Manager

Job description

About 24sessions

24sessions is innovating customer interaction. We are a fast growing scale-up in Amsterdam. Our SaaS solution is leading when it comes to customer interaction via video-chat. We are helping organizations like Rabobank, ING, AEGON, NUON to increase customer satisfaction, productivity levels and reduce time spent on administration. Google, McKinsey & Rocket Internet recently elected us 1 of the 10 best B2B startups in Europe! We are currently looking for an experienced account manager to further develop our relationship with our current customer base.


  • Opportunity to shape a high growth scale-up

  • Contact with our C-level contacts

  • Attractive bonus scheme


About the role

As account manager you will grow and solidify our position as the trusted partner of choice for video-calling at our existing enterprise sized customers (typically 1000+ FTE). At the moment, there is a tremendous opportunity to grow our footprint at existing customers. You will become responsible to hunt for new opportunities at these existing customers and build strong relationships with C-level contacts on the business and IT side. You will spot opportunities for new use cases and ways to expand our feature usage and integrations. You will also expand existing use cases by working together with our Customer Success team to show business value to existing customers.


You will be tasked with negotiating contract extensions, working with management to deliver forecasts, identify opportunities/challenges and recommend solutions. You will have a natural tendency to keep yourself informed on product development, competition and industry trends that may impact client business activities.


In order to be successful in this role you will need to understand the dynamics of big corporations, while having an entrepreneurial start-up mentality yourself. Both in mindset and experience. You are not a stranger in the world of SaaS solutions and are skilled in triggering new ways of working amongst your senior stakeholders.


What will we offer?

We are offering you the opportunity to play a key part in a company that is truly innovating customer interaction. In this role you will have a major revenue responsibility and shape the future relationship of our main customers. Flexible work arrangements, a personal training budget & coach, stock options and an attractive bonus scheme awaits the successful applicant.

Requirements

  • 3 - 10 years experience in sales, business development or account management at a SaaS company

  • Ability to sell to C-level

  • Strong relationship building skills

  • Revenue focused and able to build and maintain own pipeline

  • Proven track record of hunting for new, and expanding on existing opportunities

  • Experience in dealing with enterprise customers

  • Manage complex sales situations and large projects

  • Comfortable with increasing network within enterprises

  • Positive mindset, inspiring and a true team player

  • Strong consultative seller

  • Native Dutch and English language required